The average time a customer service executive takes to resolve an issue on a mobile handset is 26.4 minutes. The average time taken to resolve the issue by a sample of 15 such executives are shown below:
a. What is the mean resolution time?
b. What is the median resolution time?
c. What is the mode for these 15 executives?
d. What is the variance and standard deviation?
e. What is the third quartile?
Definitions:
Executive Summary
A brief overview of a document's key points, findings, or recommendations, typically found at the beginning to provide a quick, comprehensive understanding of the content.
Findings
The outcomes or results discovered through research, examination, or inquiry.
Letter of Transmittal
A document that accompanies a report or paper, explaining the purpose and context of the submission.
Call to Action
A statement designed to prompt an immediate response or encourage an immediate sale, such as "buy now" or "register today."
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