All of the Following Are Examples of Touchpoints EXCEPT _____

question 89

Multiple Choice

All of the following are examples of touchpoints EXCEPT _____.

• A) a consumer placing an order over the telephone
• B) a customer asking an attendant for directions at an amusement park
• C) a consumer replying to a request sent in an email by a company
• D) a consumer watching a television commercial
• E) a guest checking into a hotel

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Definitions:

Propagating Action Potential

The process by which an electrical impulse travels along the length of a neuron, enabling communication within the nervous system.

Myelin

A fatty substance that surrounds and insulates nerve fibers, increasing the speed at which electrical impulses are conducted.

Conduction Speed

The rate at which an electrical impulse travels along a nerve or muscle fiber.

Autoimmune Disease

Illness resulting from the loss of the immune system’s ability to discriminate between foreign pathogens in the body and the body itself; abnormal immune response by the body against substances and tissues normally present in the body.