All of the Following Are Examples of Touchpoints EXCEPT _____

question 89

Multiple Choice

All of the following are examples of touchpoints EXCEPT _____.

• A) a consumer placing an order over the telephone
• B) a customer asking an attendant for directions at an amusement park
• C) a consumer replying to a request sent in an email by a company
• D) a consumer watching a television commercial
• E) a guest checking into a hotel

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Definitions:

Primary Needs

Fundamental human requirements such as food, water, shelter, and clothing, necessary for survival.

Discover

A financial services company known for issuing credit cards and operating a payment network.

Customer Interaction

The communication and engagement between a business and its customers across various touchpoints.

Building Connections

The act of establishing relationships or networks with others, often in professional or business contexts, to achieve mutual benefits.