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A CRM System Allows a Firm to Be More Customer-Focused

question 62

True/False

A CRM system allows a firm to be more customer-focused.


Definitions:

External Financing Need

The requirement for funds from sources outside the business, such as loans or equity financing, to support operations or growth.

Dividend Payout Ratio

A financial metric that measures the percentage of a company's earnings distributed to its shareholders in the form of dividends.

Profit Margin

A financial metric that measures the amount of net income earned with each dollar of sales by calculating the percentage of revenue that exceeds the costs of goods sold.

Debt-Equity Ratio

A ratio indicating a company's use of financial leverage, found by dividing liabilities by stockholders' equity.

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