Effort Put Forth by Service Workers Who Have to Overtly

question 29

Multiple Choice

Effort put forth by service workers who have to overtly manage their own emotional displays as part of the requirements of the job is called _____.

• A) emotional labor
• B) aesthetic labor
• C) emotional flow
• D) emotional fabrication
• E) emotional consistency

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Definitions:

Emotionality

The quality or state of being emotional; the degree to which a person's behavior is influenced by emotions.

Agreeableness

A personality trait characterized by qualities of being kind, cooperative, and sympathetic toward others.

Stability

The state or quality of being resistant to change or failure; the ability to maintain a constant condition.

Extraversion

A personality trait characterized by outgoingness, high energy, and sociability, often contrasted with introversion.