_____ Is a Mild, Positive Emotional State Resulting from a Favorable

question 12

Multiple Choice

_____ is a mild, positive emotional state resulting from a favorable appraisal of a consumption outcome.

• A) Cognitive dissonance
• B) Cognitive transference
• C) Service quality
• D) Consumer satisfaction
• E) Consumer dissatisfaction

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Definitions:

Global Competition

The rivalry among companies and countries around the world to attract customers, resources, and high-quality talent.

Development of Managers

Strategies and programs designed to enhance the skills, competencies, and knowledge of individuals in managerial positions.

Wilderness Training

An experiential learning method conducted in outdoor settings, often focused on survival skills and team-building.

Physically Demanding Tasks

Tasks or activities that require significant physical effort, often involving strength, stamina, or coordination.