According to the Expectancy/disconfirmation Theory of Consumer Satisfaction, Disconfirmation Is

question 60

True/False

According to the expectancy/disconfirmation theory of consumer satisfaction, disconfirmation is the satisfaction judgment.

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Definitions:

Hans Eysenck

A British psychologist known for his work in the fields of personality and intelligence.

Progressive Relaxation

A technique that involves tensing and then relaxing each muscle group in the body systematically to reduce stress and anxiety.

Psychoanalyst

A therapist who practices psychoanalysis, a method for treating mental disorders by investigating the interaction of conscious and unconscious elements in the mind.

Spontaneous Recovery

The reappearance of a previously extinguished response after a period of time without exposure to the conditioned stimulus.