Expectations of What a Consumer Thinks Should Happen Given Past

question 3

Multiple Choice

Expectations of what a consumer thinks should happen given past experiences with a product or service are called _____.

• A) realistic expectations
• B) predictive expectations
• C) ideal expectations
• D) normative expectations
• E) equitable expectations

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Definitions:

Halo Errors

A type of cognitive bias in which the perception of one positive trait leads to the unjustified attribution of other positive traits or qualities.

Human Factors Psychology

A field of psychology that focuses on understanding how people interact with products, systems, and environments to improve design and usability.

Actively Disengaged

Refers to individuals who are not only unenthusiastic or uncommitted at work but also manifest their displeasure in ways that undermine their workplace's accomplishments and environment.

Not Engaged

A state in which an individual is present but lacks connection with the activity or environment, showing indifference or detachment.