All of the Following Are Suggestions for Handling Consumer Complaints

question 34

Multiple Choice

All of the following are suggestions for handling consumer complaints effectively EXCEPT _____.

• A) Thank the customer for providing the information.
• B) Apologize sincerely.
• C) Don't show empathy for the customer's situation.
• D) Act quickly.
• E) Follow up with the customer after the corrective action.

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Definitions:

Boundaryless Organization

An organizational structure that is characterized by an absence of traditional barriers between departments and external entities, facilitating greater flexibility and innovation.

Hierarchy

A system in which members of an organization are ranked according to levels of importance.

Technology Utilization

The effective use of technology tools and systems to improve efficiency, productivity, and processes in various domains.

Network Structures

Organizational designs that emphasize decentralized, flexible arrangements of individuals and teams, often connected through technology.