Which of the Following Means Consumers Pass on Negative Information

question 36

Multiple Choice

Which of the following means consumers pass on negative information about a company from one person to another?

• A) complaining behavior
• B) negative word-of-mouth
• C) rancorous revenge
• D) retaliatory revenge
• E) buzz marketing

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Definitions:

Payroll Deduction

A method where an employer withholds a portion of an employee's salary for taxes, insurance premiums, or contributions to retirement plans, directly reducing the employee's take-home pay.

Retirement Fund

A financial arrangement or savings plan intended to support individuals financially after they retire from active work.

Salary Smoothing

A practice of adjusting salaries over time to stabilize employees' income, often to mitigate the impact of business cycle fluctuations.

Payroll Deductions

Amounts subtracted from an employee's gross pay for taxes, insurance premiums, or other benefits, leading to the net pay the employee receives.