Elaine Had a Problem with the Computer Printer She Purchased

question 24

Multiple Choice

Elaine had a problem with the computer printer she purchased, and when she called the toll-free service support number, she was told that she had to pay to speak to a service representative. She was so mad that she told all of her friends and family about the problem with the printer and the poor service she received and advised them never to buy that brand. Elaine is exhibiting which postconsumption behavior?

• A) dissatisfaction
• B) switching
• C) negative public publicity
• D) disconfirming
• E) negative word-of-mouth

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Definitions:

Nutrient Rich Soil

Soil that has a high content of essential nutrients required for plant growth, typically including nitrogen, phosphorus, and potassium.

Resource Partitioning

Evolutionary process whereby species become adapted in different ways to access different portions of a limited resource; allows species with similar needs to coexist.

Prey Defense

Strategies and adaptations developed by prey animals to evade, deter, or escape from predators.

Camouflage

Camouflage is a strategy used by animals, plants, and other organisms to blend in with their surroundings to hide from predators or to ambush prey.