Which of the Following Statements Is TRUE Regarding Complaining Behavior

question 14

Multiple Choice

Which of the following statements is TRUE regarding complaining behavior?

• A) All customers reporting dissatisfaction complain.
• B) Consumers who do complain react with different emotions than do those who do not complain.
• C) Consumers who experience anger in response to an evaluation of the consumption experience are not likely to complain.
• D) A disgusted consumer is very likely to complain.
• E) An angry customer is the worst possible outcome for a business.

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Definitions:

Nontonal Languages

Languages where pitch or tone does not alter the meaning of words.

Tone

In linguistics, tone refers to the use of pitch in language to distinguish lexical or grammatical meaning, significant in many languages around the world.

Wampum Belts

Traditional, handcrafted belts made of beads from the shells of clams, used by indigenous peoples of North America for ceremonial purposes and as a medium of exchange.

Magic Powers

Supernatural abilities attributed to individuals or objects that allow them to perform extraordinary feats, often found in mythology and folklore.