Sometimes Consumers Get So Mad at a Business That They

question 31

Multiple Choice

Sometimes consumers get so mad at a business that they become violent or try to vandalize the business. What is the behavior called?

• A) rancorous revenge
• B) retaliatory revenge
• C) vengeance
• D) negative public publicity
• E) switching behavior

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Definitions:

Pole Position

The leading starting position in a race, typically located on the inside of the track's first turn.

Contractions

Contractions are shortened forms of words or phrases, created by omitting certain letters and sounds, typically in informal language (e.g., "can't" for "cannot").

Salutations

Formal or informal expressions of greeting or acknowledgment used in communication, especially at the beginning of letters or emails.

Response Time

The interval between a query or request and the receipt of the answer or reaction.