A Complainer Is More Likely Than a Noncomplainer to Become

question 68

True/False

A complainer is more likely than a noncomplainer to become a satisfied customer.

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Definitions:

Discriminate

The ability to perceive and understand the difference between multiple stimuli or conditions, or the unjust or prejudicial treatment of different categories of people or things.

Distance

A measure of the spatial separation between two points or locations.

Pacinian Corpuscles

Structures in the skin and various organs that detect mechanical stimuli, particularly vibrations and pressure.

Free Nerve Endings

Sensory receptors located near the surface of the skin that detect temperature, pain, and touch stimuli without specialized structures.