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You Are a Business Consultant Specializing in Handling Consumer Complaints

question 52

Essay

You are a business consultant specializing in handling consumer complaints. Suggest measures hotel employees should take when responding to consumer complaints.


Definitions:

Example

A specific case or instance used to illustrate a concept, principle, or process.

Ethical Standards

Principles that guide behavior and actions based on what is morally right and wrong.

Culture

The collective beliefs, practices, languages, creations, historical accounts, folklore, and structures of a community that are transmitted through successive generations.

Future Orientation

A mindset or perspective that focuses on planning, anticipating, and preparing for future events, goals, or possibilities.

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