A New Patient Enters the Office for Her First Visit

question 22

Multiple Choice

A new patient enters the office for her first visit.Which of the following actions on the part of the administrative assistant will ensure that the patient feels she has made the right decision by selecting this office?

• A)The reception window is closed;above the sign-in sheet is a sign that says,"Please sign in and take a seat.We will be with you shortly."
• B)The reception window is open;the assistant is on the phone and motions to the patient to have a seat.
• C)The reception window is open;the assistant asks the patient's name,hands her a clipboard with forms to fill out,and asks if she brought her insurance card.
• D)The assistant gives the patient her undivided attention,reconfirms the reason for the visit,and explains what the patient can expect.

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Definitions:

Implementation Phase

The stage in a project or strategy when plans are executed and actions are taken to achieve the set objectives.

Strategic Marketing Process

The approach involving the allocation of resources, identification of target markets, and implementation of marketing plans to achieve business goals and create competitive advantage.

Common Law

Common law is a body of law derived from judicial decisions of courts and similar tribunals, rather than statutes passed by the legislative body.

Precedent

A legal principle or rule established in a previous legal case that is either binding or persuasive for a court when deciding subsequent cases with similar issues or facts.