A Patient Calls at 10 AM to Cancel His Appointment

question 1

Multiple Choice

A patient calls at 10 AM to cancel his appointment at 2 this afternoon because of a work emergency.What would be the best technique for filling that time period?

• A)Follow the established daily schedule.
• B)Use an established call list to fill the opening.
• C)Call patients with later appointments to move them up.
• D)Ask the dentist how he would like you to handle the issue.

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Definitions:

Performance Appraisal

Performance appraisal is the systematic evaluation of employees' job performance and productivity to understand their abilities for further growth and development within an organization.

Goals

Targets, objectives, or outcomes that an individual, group, or organization aims to achieve.

Forced-Distribution Method

The forced-distribution method involves grouping employees into predefined frequencies of performance ratings.

Performance Ratings

Assessments of an employee's job performance, often used for feedback, development, and decisions about promotions or raises.