Telephone Scheduling Is Usually More Productive If _______

question 1

Multiple Choice

Telephone scheduling is usually more productive if _______.

• A)only one assistant is responsible for making all calls
• B)several assistants share responsibility for making all calls
• C)all members of the dental healthcare team contribute to making the calls
• D)the dentist reserves time,once a month,to help the assistant make the calls

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Definitions:

Organic Structure

An organizational design that is flexible and decentralized, with a focus on employee empowerment and informal communication networks.

Cross-Functional Teams

Cross-functional teams bring together members from different functional departments.

Lateral Communications

Communication that occurs between individuals or groups at the same level within an organization, not following the vertical, hierarchical structure.

Innovation

The process of creating new ideas, products, or methods, which bring improvement over existing ones.