The Reservations Department of a Major Airline Meets Weekly to Discuss

question 1

Multiple Choice

The reservations department of a major airline meets weekly to discuss ways to improve the sales quota.Whenever they meet,Sam (a new employee) ,is the only one to express a differing opinion.At first the leader just asked him not to rock the boat,but as time went on,the group began to ignore Sam and speak as though he had not said anything.This is a sign of what symptom of groupthink?​

• A)Self-censorship.
• B)Rationalization.
• C)Illusion of unanimity.
• D)​Direct pressure.

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Definitions:

Trial Balance

A bookkeeping worksheet in which the balances of all ledgers are compiled into debit and credit account column totals that are equal.