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According to the social class model developed by sociologists Dennis Gilbert and Joseph Kahl, people in the __________ are poor, seldom employed, and caught in long-term deprivation that results from low levels of education and income and high rates of unemployment.
Internal Marketing
The strategy of treating employees as internal customers to align them with the company's goals, thus improving service delivery and customer satisfaction.
Service Experience
The subjective perception and evaluation by a customer of the service delivered by a company or an organization.
Performance
A measurement of how efficiently and effectively a person, system, or machine operates to meet its goals.
Process
A series of actions or steps taken to achieve a particular end, often referring to production, business, or administrative procedures.
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