The Customer Relationship Management Process Is All the Activities Involved

question 135

True/False

The customer relationship management process is all the activities involved in receiving and approving orders, shipping the goods on time, and collecting payment.

---

Definitions:

Functional Departmentation

The process of organizing an organization's structure into departments based on specific functions or tasks, such as marketing, finance, operations, etc.

Product Departmentation

An organizational structure where departments are created based on the products or product lines they manage or produce.

Strengths

The inherent capabilities or positive qualities that an individual possesses, which are beneficial for performing certain tasks or solving problems.

Organizational Customers

Entities, such as businesses, governments, or non-profits, that purchase goods or services from another organization for internal use, resale, or to support their operations.