One Key to Customer Retention Is ________

question 21

Multiple Choice

One key to customer retention is ________.It would be wise for a company to measure this factor frequently.

• A) heavy promotion
• B) deep discounts for intermediaries
• C) to have an ethics officer
• D) customer satisfaction
• E) to have customers on the board of directors

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Definitions:

Milgram Experiment

A psychological experiment conducted by Stanley Milgram in the 1960s to study obedience to authority, where participants were instructed to administer electric shocks to another person.

Stanford University Prison Experiment

A psychological study conducted by Philip Zimbardo in 1971 at Stanford University, where students were assigned roles of prisoners and guards to explore the effects of perceived power.

Generalization

Drawing a conclusion about a certain characteristic of a population based on a sample from it.

Logical Support

The provision of reasons or evidence to justify a claim or argument.