Of Customers Who Register a Complaint,________

question 102

Multiple Choice

Of customers who register a complaint,________.

• A) the majority will do business with the company again because they are unwilling to dedicate the effort required to find another vendor
• B) none will do business with the company again
• C) customers whose complaints are satisfactorily resolved spread more word of mouth than those who continue to be dissatisfied
• D) the speed of resolution has no impact on the likelihood of repeat business
• E) between approximately half and three-quarters will do business with the company again if their complaint is resolved

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Definitions:

Meaningless

Lacking significance, purpose, or value.

Interpret Idea

The process of understanding and explaining the meaning or concept of an idea, often involving personal perspective or theoretical analysis.

Speech Sounds

The auditory signals used in language communication, representing distinct phonetic or phonological elements of a spoken language.

Transformation

In general terms, the process of changing in form, appearance, nature, or character.