All of the Following Are Examples of the Perils of CRM

question 18

Multiple Choice

All of the following are examples of the perils of CRM EXCEPT ________.

• A) implementing CRM before creating a customer strategy
• B) the enormous cost that might eventually drain significant profits from the organization
• C) rolling out CRM before changing the organization to match
• D) assuming more CRM technology is better
• E) stalking, not wooing, customers

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Definitions:

Black Rhinos

A critically endangered species of rhinoceros native to eastern and southern Africa, known for their distinctive hooked lip.

Eco-Tourism

Responsible travel to natural areas that conserves the environment, sustains the well-being of the local people, and involves interpretation and education.

Extinction

The process by which a species, genus, or family of organisms ceases to exist through death or inability to reproduce in its natural environment.

Values

Values are the principles or standards of behavior that are considered important in life or in a particular decision-making process.