Today,companies Are Increasingly Concerned About Customer Defection

question 36

Essay

Today,companies are increasingly concerned about customer defection.There are three main steps a company can take to reduce the defection rate.Characterize those three steps.

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Definitions:

Decision-making Skills

The ability to select between two or more alternatives to reach the best outcome in the shortest time.

Monitoring Behavior

Observing and checking the progress or quality of (someone's or something's) actions over a period of time.

Parent-child Relationship

The dynamic and interpersonal connection between a parent and their child, characterized by varying degrees of love, conflict, care, and communication.

Adolescence

The transitional stage of physical and psychological development that generally occurs during the period from puberty to legal adulthood.