Many Banks and Phone Companies Now Charge Fees for Once-Free

question 55

Multiple Choice

Many banks and phone companies now charge fees for once-free services to ensure minimum customer revenue levels.This is an example of ________.

• A) reducing the rate of customer defection
• B) making low-profit customers more profitable
• C) enhancing the growth potential for each customer through cross-selling
• D) increasing the longevity of the customer relationship
• E) focusing disproportionate effort on high-value customers

Understand the contributions of teams to organizations.

Grasp the key factors in developing and sustaining high-performing teams.

Understand the concept and importance of team building.

Recognize different decision-making processes used within teams.

---

Definitions:

Cardiovascular Disease

A range of conditions that affect the heart and blood vessels, including diseases related to atherosclerosis, such as coronary artery disease.

Cardiac Patients

Individuals diagnosed with heart conditions that require medical management, treatment, or monitoring.

Rehabilitation Programs

Structured programs designed to help individuals recover from injury, illness, or addiction, aiming to restore health, abilities, and function.

Anxiety Levels

The degree or extent of symptoms and feelings of anxiety a person experiences, which can impact daily functioning.