Examlex
Which of the following is considered to be one of the four problems that can deter a firm from using CRM (customer relationship marketing)
Personality
A person’s usual pattern of behavior, feelings, and thoughts across time or across situations.
National Character
The perceived unique collective personality, customs, and traits of the citizens of a nation.
Perceptions
Refers to the process of organizing, identifying, and interpreting sensory information to represent and understand the environment.
Stereotype
A fixed, overgeneralized belief about a particular group or class of people.
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