Examlex
The expectancy-value model of attitude formation posits that consumers evaluate products and services by combining their ________.
Tolerate Failure
The capacity of an organization or system to endure and learn from failures without suffering catastrophic consequences.
Value Engineering
A systematic approach to improve the 'value' of products or services by using an examination of function. Value can be increased by either improving the function or reducing the cost.
Quality Function Deployment (QFD)
A process for determining customer requirements (customer “wants”) and translating them into the attributes (the “hows”) that each functional area can understand and act on.
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