According to Berry,Parasuraman,and Zeithaml,________ Is the Single Most Important Dimension

question 19

Multiple Choice

According to Berry,Parasuraman,and Zeithaml,________ is the single most important dimension of service quality.

• A) listening
• B) fair play
• C) reliability
• D) service design
• E) recovery

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Definitions:

Unwrapped

Exposed or revealed by removing a covering.

Reccomendation

Advisory suggestions provided to guide decisions or propose certain actions.

Unifying

Bringing people or elements together to make or become united, coherent, or as one entity.

Committee

A group of people appointed for a specific function, typically consisting of members of a larger group.