According to the Service-Quality Model,the Third "Gap" in Their Service-Quality

question 94

Multiple Choice

According to the service-quality model,the third "gap" in their service-quality model is the gap between ________.

• A) perceived service and expected service
• B) service delivery and external communications
• C) service-quality specifications and service delivery
• D) management perception and service-quality specification
• E) consumer expectation and management perception

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Definitions:

Physical Attractiveness

The degree to which a person’s physical traits are considered aesthetically pleasing or beautiful according to societal standards.

Heterosexual Relationship

A romantic and/or sexual relationship between individuals of the opposite sex.

Anxious-Ambivalent

A type of attachment style characterized by strong emotional attachment combined with high levels of anxiety about the relationship’s security.

Avoidant

A behavior or personality trait characterized by a desire to evade certain situations, often stemming from anxiety or discomfort.