According to the Service-Quality Model,the Second "Gap" Is the One

question 95

Multiple Choice

According to the service-quality model,the second "gap" is the one between ________.

• A) perceived service and expected service
• B) service delivery and external communications
• C) service-quality specifications and service delivery
• D) management perception and service-quality specification
• E) consumer expectation and management perception

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Definitions:

Cash Dividend

A payment made by a company out of its profits to its shareholders in the form of cash.

Stockholders' Equity

The ownership interest of shareholders in the net assets of a corporation, represented by the difference between total assets and total liabilities.

Liabilities

Financial obligations or debts that a company owes to others, such as loans, accounts payable, and mortgages.

No-Par Stock

Refers to stocks issued without a specified face value but instead are sold at a price determined by the issuing company.