According to the Service-Quality Model,the Fourth "Gap" Is the One

question 129

Multiple Choice

According to the service-quality model,the fourth "gap" is the one between ________.

• A) perceived service and expected service
• B) service delivery and external communications
• C) service-quality specifications and service delivery
• D) management perception and service-quality specification
• E) consumer expectation and management perception

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Definitions:

Adenosine

A nucleoside compound that plays a crucial role in cellular energy transfer and signal transduction.

Serotonin

A neurotransmitter in the brain that regulates mood, appetite, and sleep, among other functions, and is associated with feelings of well-being and happiness.

Polysomnography

A comprehensive sleep study used to diagnose sleep disorders, monitoring brain, heart, lung, and muscle activity during sleep.

Restless Legs Syndrome

A neurologic disorder characterized by an uncontrollable urge to move the legs, usually due to an uncomfortable sensation; typically occurs during periods of inactivity or at night.