Top Service Companies Are "Customer Obsessed

question 67

Multiple Choice

Top service companies are "customer obsessed." They have a clear sense of their target customers and their needs.Their management looks not only at financial performance on a monthly basis,but also at ________.

• A) service performance
• B) tangible rewards
• C) consumer complaints
• D) marketing activities
• E) none of the above

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Definitions:

North American Free Trade Agreement

A trilateral trade agreement between the United States, Canada, and Mexico aimed at eliminating tariffs and reducing trade barriers.

Cross-Border Trade

International trade involving the exchange of goods, services, and capital across national borders.

Cross-Border Trade

The exchange of goods or services between individuals, companies, or governments from different countries.

Mexican Business Environment

The economic, cultural, and regulatory context within which businesses operate in Mexico.