A Service Company Can Differentiate Itself on Three Levels

question 59

Multiple Choice

A service company can differentiate itself on three levels.The first is reliability,the second is resilience,and the third is ________.

• A) assuredness
• B) employees
• C) innovativeness
• D) teamwork
• E) none of the above

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Definitions:

Abstract Thinking

The ability to think about objects, principles, and ideas that are not physically present, involving complex thought processes like analysis and synthesis.

Cognitive A-B-C Model

A psychological framework that helps to understand the relationship between an Activating event, Beliefs, and the Consequences of those beliefs, emphasizing the role of cognition in emotional and behavioral responses.

Antecedents

Antecedents are events or conditions that occur before a behavior, which may trigger or cue the behavior to occur in contexts of behavior analysis.

Beliefs

Beliefs are convictions or acceptances that something exists or is true, especially without proof, which can strongly influence attitudes and behavior.