Services Can Be Judged on Customer Importance and Company Performance

question 22

Multiple Choice

Services can be judged on customer importance and company performance.________ is used to rate the various elements of the service bundle and identify what actions are required.

• A) SERVQAL
• B) Consumer-quality analysis
• C) Importance-performance analysis
• D) Key-service indices analysis
• E) Reliability-service indices analysis

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Definitions:

Financial Information

Data related to the financial status of an entity, including balance sheets, income statements, and cash flow reports, used by stakeholders to make informed decisions.

Accounting Records

Documents and books that systematically record financial transactions and positions of a business.

Non-Financial Information

Information that is not monetary in nature, pertaining to qualitative aspects of a company's operations, such as customer satisfaction or employee engagement.

Management Accounting Information

Data and reports produced for internal use by the management of an organization, facilitating planning, decision-making, and operational control.