Services Vary Depending Who Provides Them and When and Where

question 60

Multiple Choice

Services vary depending who provides them and when and where they are performed.Which of the following strategy would work for you to increase the quality control over your tax preparation services as you expand to other markets

• A) Invest in good training and hiring procedures.
• B) Standardize the service.
• C) Monitor customer satisfaction.
• D) All of the above
• E) None of the above

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Definitions:

Mechanistic Structure

Mechanistic structure refers to a highly organized and rigid organizational form, characterized by a hierarchical and bureaucratic approach to management and operations.

Analyzability

The degree to which problems and tasks can be understood and solved through logical analysis and clear procedures.

Decentralization

The process of distributing power, authority, or tasks from a central point or authority to multiple locations or individuals.

Integrated Market

A market wherein various components such as goods, services, and participants are fully interconnected and function smoothly across borders.