Employees Thrive in Customer-Contact Positions When They Have an Internal

question 125

Multiple Choice

Employees thrive in customer-contact positions when they have an internal drive to _____.

• A) pamper customers
• B) accurately read customer needs
• C) develop a personal relationship with customers
• D) deliver quality service to solve customers' problems
• E) all of the above

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Definitions:

Disciplinary Problems

Issues or difficulties related to managing behavior and maintaining order and discipline, typically in an educational or institutional setting.

Impact

The effect or influence of one thing on another, often used to describe the outcome of a particular action or series of events.

Reflect

To reflect is to think deeply or carefully about something, often involving careful consideration or meditation on past experiences or ideas.

Reputation

The beliefs or opinions that are generally held about someone or something, often based on past actions or performances.