In the Pool Advertisement,it Reads "A Pool for $3,000 Total

question 134

Essay

In the pool advertisement,it reads "a pool for $3,000 total cost." Upon contracting with the firm for the pool,the sale representative tells you that the total cost will be $6,000.When you ask why the extra $3,000,the sales rep says that is for the removal of the dirt.This is an example of which one of the service-quality gaps

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Definitions:

Dysfunctional Cognitions

Distorted, irrational thoughts that contribute to and maintain psychological disorders.

Coping Efforts

The conscious strategies or actions taken by individuals to deal with stress, adversity, or emotional distress.

Behavioral Rehearsal

A technique in therapy and training where individuals practice or role-play real-life situations to improve their reaction and interaction skills.

In Vivo

Refers to processes or experiments conducted in living organisms, such as laboratory animals or humans, to assess biological and chemical reactions in their natural context.