According to the Service-Quality Model,the First "Gap" Is the One

question 116

Multiple Choice

According to the service-quality model,the first "gap" is the one between ________.

• A) perceived service and expected service
• B) service delivery and external communications
• C) service-quality specifications and service delivery
• D) management perception and service-quality specification
• E) consumer expectation and management perception

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Definitions:

Gender Gap

The differences in opinions, behaviors, or attitudes between men and women, often observed in voting patterns, educational achievement, and employment.

Earnings

The amount of money that an individual receives in exchange for their labor or investment, typically reported on an annual basis.

Sexual Assault

Any unwanted sexual act or activity committed by one person against another without consent.

Spousal Violence

Acts of violence committed by one spouse against the other, encompassing physical, sexual, emotional, and psychological abuse.