Services Can Be Judged on Customer Importance and Company Performance

question 22

Multiple Choice

Services can be judged on customer importance and company performance.________ is used to rate the various elements of the service bundle and identify what actions are required.

• A) SERVQAL
• B) Consumer-quality analysis
• C) Importance-performance analysis
• D) Key-service indices analysis
• E) Reliability-service indices analysis

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Definitions:

Fixtures

In real estate, fixtures are items of personal property that are attached or fixed to the land or building in such a way that they become part of the real property.

Perfected

A legal term indicating that an interest or lien on a property has been legally completed and registered, making it enforceable against third parties.

Goods

Tangible personal property, which includes physical items that can be seen, touched, and possessed.

Conflicting Interests

Situations where competing priorities or obligations cause a conflict for an individual or organization, potentially leading to ethical dilemmas.