Based on the Service-Quality "Gaps" Model,the Researchers Identified Five Determinants

question 35

Essay

Based on the service-quality "gaps" model,the researchers identified five determinants of service quality.List and briefly explain each.

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Definitions:

Managerial Activities

Tasks and responsibilities undertaken by managers, such as planning, leading, organizing, and controlling to achieve organizational goals.

Mintzberg

A reference to Henry Mintzberg, a renowned academic and author known for his work on business and management practices, especially in the context of organizational structures and strategy.

Managerial Role

The specific duties and responsibilities assigned to managers, including planning, organizing, leading, and controlling an organization's resources.

Entrepreneur

A person who organizes, manages, and assumes the risks of a business or enterprise, often seen as an innovator or source of new ideas.