Although I Used to Use the U

question 58

Multiple Choice

Although I used to use the U.S.Postal Service because it offered better prices on package shipping,now I almost always use FedEx because I can ship from any FedEx*Kinkos location 24 hours per day.This is an example of which of the following factors leading to customer switching behavior

• A) Inconvenience
• B) Pricing
• C) Response to service failure
• D) Ethical problems
• E) Involuntary switching

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Definitions:

Unequivocal

Leaving no doubt; clear, unambiguous, and without any possibility of misunderstanding.

Acceptance

The act of agreeing to receive or undertake something offered.

Notification

The act of formally informing or giving notice to a party or authority about an event, action, or proceeding.

Automatically Terminate

The ending of an agreement, contract, or employment without the need for action by either party, often triggered by predetermined conditions.