A Service Company Can Differentiate Itself by Designing a Better

question 117

Multiple Choice

A service company can differentiate itself by designing a better and faster delivery system.Of the three levels of differentiation,________ describes how well suppliers handle emergencies,product recalls,and answering inquiries.

• A) reliability
• B) resilience
• C) innovativeness
• D) preparedness
• E) none of the above

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Definitions:

Establish Credibility

The process of proving oneself to be reliable, trustworthy, and competent in a particular field or subject matter.

Public Speaking

The art of effectively communicating to an audience through speech, often for the purpose of informing, persuading, or entertaining.

Apprehensive

Feeling anxious or fearful that something bad or unpleasant will happen.

Main Points

The primary or most important ideas, facts, or arguments presented in a discussion or text.