Call Centers That Initiate Calls to Prospects and Customers Are

question 16

Multiple Choice

Call centers that initiate calls to prospects and customers are called _________.

• A) teleprospecting
• B) telesales
• C) telecoverage
• D) outbound telemarketing
• E) inbound telemarketing

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Definitions:

Social Networking Fatigue

The exhaustion or overwhelm experienced by users due to excessive use of social networking sites.

Switching Costs

Expenses or barriers that consumers or companies face when changing products, services, suppliers, or brands.

Social Lock-in

A situation where users become dependent on a social network or platform, making it difficult to leave due to the high cost of losing connections and content.

Fandom

A community of fans forming a subculture around a shared interest in a particular subject, such as a TV show, book, or sports team.