Which of the Following Is Not One of the Eight

question 18

Multiple Choice

Which of the following is not one of the eight key principles of total quality management?

• A) Pursue quality at the source.
• B) Emphasize prevention rather than detection of defects.
• C) Focus on process rather than output.
• D) Establish continuous improvement as a way of life.
• E) Stress subjective rather than objective analysis. (LO #2)

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Definitions:

Organizational Learning

The process by which an organization improves and innovates by reflecting on past experiences, acquiring new knowledge, and adapting to changing environments.

Change Issues

Challenges that arise during the process of making alterations to business operations or strategy.

Environmental Issues

Various concerns related to the preservation and protection of the environment including pollution, climate change, and natural resource depletion.

Organizational Change

Relates to the process through which companies undergo transformations in structure, strategies, processes, or culture to address internal and external challenges.