According to Kaplan and Norton, a Balanced Scorecard Includes All

question 22

Multiple Choice

According to Kaplan and Norton, a balanced scorecard includes all of the following key performance measurement areas except the _____.

• A)customer satisfaction perspective
• B)operational excellence perspective
• C)innovation perspective
• D)human resource perspective
• E)financial perspective

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Definitions:

Provided

Refers to the information or items that have been supplied or made available.

Accrual Basis

An accounting method where revenues are recorded when earned and expenses are recorded when incurred, regardless of when cash is exchanged.

Cash Received

Money that a business or individual has taken in, whether from transactions, investments, or other sources.

Matching Concept

A fundamental principle in accounting that ensures expenses are matched with the revenues they generate in the same period.