Which of the Following Features of a Customer Relationship Management

question 34

Multiple Choice

Which of the following features of a customer relationship management (CRM) application assists with tasks such as controlling inventory and processing orders?

• A) Salesforce automation
• B) Web-based CRM
• C) Survey management
• D) Automated customer service

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Definitions:

Administrative Law Judge (ALJ)

A judge who presides over an administrative hearing; may attempt to get the parties to settle but has the power to issue a binding decision.

Administrative Law Judge (ALJ)

An official who presides over federal administrative hearings, making decisions on disputes within specific agencies.

Binding Decision

A legal determination made by a court, arbitration panel, or regulatory agency that is final and must be followed by the parties involved.

Order

A directive or an instruction for something to be prepared, served, sent, or executed.