In the Context of Customer Relationship Management, _____ Is Used

question 115

Multiple Choice

In the context of customer relationship management, _____ is used to manage call centers and help desks.

• A)salesforce automation
• B)eCRM
• C)survey management
• D)automated customer service

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Definitions:

Lump Payment

A single, large payment made at once, instead of breaking it into smaller installments.

Amortization Period

The length of time over which the principal amount of a loan, mortgage, or other debt is scheduled to be paid off.

Amortization Period

The length of time it takes to pay off a loan or mortgage in full with regular payments that cover both principal and interest.

Compounded Monthly

A method of calculating interest where the interest earned each month is added to the principal, so the balance doesn't merely grow; it grows at an increasing rate.