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In the Context of Customer Relationship Management (CRM), Discuss How

question 47

Essay

In the context of customer relationship management (CRM), discuss how IT tools are used to improve customer service.


Definitions:

Sum

The outcome of combining two or more numbers or quantities.

Cancellation

In mathematics, the process of simplifying expressions by eliminating factors or terms that are common to both the numerator and the denominator.

Add

The mathematical operation of combining two or more quantities to get a total sum.

Fractions

A mathematical expression representing the division of one quantity by another, denoting parts of a whole.

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