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In the Context of Customer Relationship Management (CRM)applications, Describe ECRM

question 14

Essay

In the context of customer relationship management (CRM)applications, describe eCRM.


Definitions:

Self-Disclosure

The act of revealing personal information about oneself to others, which can play a crucial role in developing intimacy and trust in relationships.

Personal Information

Data about an individual that identifies them or can be used to identify them, such as their name, address, and preferences.

Jealousy

An aversive response that occurs because of a partner’s real, imagined, or likely involvement with a third person.

Exclusiveness

The state or condition of being exclusive; limiting access or participation to a specific group or individual.

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